Communicate with IMPACT

A practical executive communication tool designed to make sure your message is heard, understood and leads to the right action.

8 Relationship-Strengthening Habits

Here are eight simple, science-backed habits that can quietly improve your relationships through small daily behaviours.

Building Rapport: Trust and Connection

Read about how building rapport is key to great working relationships.

Crucial conversations with a co-worker: Why they matter

Learn how to turn awkward tension into honest dialogue that rebuilds trust, clears assumptions, and strengthens your working relationship.

Establishing REAL Rapport

The REAL model is a great way to ensure you are building rapport in conversations with your direct reports.  Read through this model to see how you can structure building some rapport in your next conversation.

Developing social sensitivity

Social sensitivity improves communication and team performance through emotional cues, trust and care.

How to build social sensitivity 

Build social sensitivity through this practical framework.

Adam Grant and the art of persuasive listening

Learn about Adam Grant’s persuasive listening — a technique for influencing others set in their decisions.

Create “water cooler” moments with your team

Break transactional relationships and build trust with your team through these practical tips.

Personality styles: Tailoring your communication

Communicating effectively means understanding the communication style and the personality of your team member so you can meet them where they are at.