Establishing REAL Rapport

The REAL model is a great way to ensure you are building rapport in conversations with your direct reports.  Read through this model to see how you can structure building some rapport in your next conversation.

Communicating with impact

Listening is a key leadership skill and responsibility. Build your active listening and building rapport skills using the REAL model.

You have two ears and one mouth for a reason

The power of active listening is a key leadership skill.

Empathetic listening

Use empathetic listening and questioning to allow you to develop and enhance relationships with a stronger understanding of what is being conveyed.

Make someone feel heard

To gain real respect from your team you need to ensure that you are actively listening to them, both to what they say and don’t say.

Perfecting the art of transparent communication and collaboration

You will never be accused of over communicating. Rest assured, nobody will resign from your organisation because they felt you told them too much! The danger in only telling half the story though, is that employees will fill in the gaps and create their own scenario in their head. That’s a downward spiral in the making and will often result in the wrong people exiting the business. Check out our hellomonday post on perfecting the art of transparent communication and collaboration.

The incredible power behind one simple question

For any leader, asking a team member whether there is anything else you can help them with at the end of a 1:1 meeting can be an incredibly powerful reinforcement of your commitment to their ongoing professional development. But remember to keep an eye out for the monkeys!

Belonging at work

The hidden opportunity and opportunity cost to not creating connected teams. Belonging matters to us. But impact does it have on our work and teams, and what we can achieve together.