Establishing REAL Rapport

The REAL model is a great way to ensure you are building rapport in conversations with your direct reports.  Read through this model to see how you can structure building some rapport in your next conversation.

Personality styles: Tailoring your communication

Communicating effectively means understanding the communication style and the personality of your team member so you can meet them where they are at.

Communicating with impact

Listening is a key leadership skill and responsibility. Build your active listening and building rapport skills using the REAL model.

You have two ears and one mouth for a reason

The power of active listening is a key leadership skill.

Empathetic listening

Use empathetic listening and questioning to allow you to develop and enhance relationships with a stronger understanding of what is being conveyed.

Make someone feel heard

To gain real respect from your team you need to ensure that you are actively listening to them, both to what they say and don’t say.

Perfecting the art of transparent communication and collaboration

You will never be accused of over communicating. Rest assured, nobody will resign from your organisation because they felt you told them too much! The danger in only telling half the story though, is that employees will fill in the gaps and create their own scenario in their head. That’s a downward spiral in the making and will often result in the wrong people exiting the business. Check out our hellomonday post on perfecting the art of transparent communication and collaboration.