Communicate with IMPACT
A practical executive communication tool designed to make sure your message is heard, understood and leads to the right action.
8 Relationship-Strengthening Habits
Here are eight simple, science-backed habits that can quietly improve your relationships through small daily behaviours.
Building Rapport: Trust and Connection
Read about how building rapport is key to great working relationships.
Increasing your visibility at work
Great work doesn’t speak for itself. Learn how visibility turns effort into opportunity.
Visibility in action
Make your work visible in ways that feel natural and authentic. Here’s how to do just that.
Create an influence map
“Influence mapping” is a visual exercise that helps you to identify relationships where you can build influence in your workplace.
Crucial conversations with a co-worker: Why they matter
Learn how to turn awkward tension into honest dialogue that rebuilds trust, clears assumptions, and strengthens your working relationship.
Structure a crucial conversation with a colleague
Structure crucial conversations by focusing on purpose and respect. Use clear intent, create safety, share perspectives using the STATE method, and agree on next steps. Handled well, tough conversations strengthen relationships.
Communicate with Why
How do you move from relationship to influence – When you need it, use the other persons why that you have identified as a starting point.
Establishing REAL Rapport
The REAL model is a great way to ensure you are building rapport in conversations with your direct reports. Read through this model to see how you can structure building some rapport in your next conversation.