Empathetic listening

Use empathetic listening and questioning to allow you to develop and enhance relationships with a stronger understanding of what is being conveyed.

Make someone feel heard

To gain real respect from your team you need to ensure that you are actively listening to them, both to what they say and don’t say.

Fear and change

Sudden change can evoke fear. People fear change that threatens them, such as those who have become good at what they do over a long timeframe and fear that this will set them back. When we introduce change, we should consider the emotional response and give space for people to process.